How can we help?
Answers to common questions, or reach our team directly.
Do I need a credit card to start my free trial?⌄
No. Every Travel Agency signup gets a 7-day free trial with full Growth-plan features automatically — no payment method required.
Is verifying my GSTIN or IATA membership required to use Pumpkino?⌄
No. Verification is optional and can be added anytime from your Profile. It never blocks your trial, subscription, or any product feature — it only shows a verified badge to other agencies/DMCs in the marketplace.
Do DMCs pay to join Pumpkino?⌄
No, DMC accounts are free. Subscriptions only apply to Travel Agency accounts.
What happens when my trial ends?⌄
If you have not chosen a paid plan, your account automatically and softly moves to the Starter plan — your data is kept, nothing is deleted, and you can upgrade again anytime.
Which payment methods are supported?⌄
Razorpay for India-billed accounts (cards, UPI, net banking) and PayPal for international accounts. You can choose either at checkout regardless of billing country.
Can I get a refund?⌄
See our Refund Policy for the full details — trials are never charged, monthly plans are non-refundable mid-cycle, and annual plans have a 14-day refund window.
How do I find a new DMC to work with?⌄
Use the Marketplace to search by destination and service type. Each listing shows verification status, ratings, and how quickly that DMC typically responds.
Can I leave a review for a DMC I have worked with?⌄
Yes — open the DMC's profile in the Marketplace and select "Leave a review."
What does the "Verified" badge mean?⌄
It means our Ops team has reviewed and confirmed that DMC's submitted business documents (registration, licenses, etc.). Unverified DMCs can still be contacted — it simply means they have not completed that optional step yet.
I forgot my password — what do I do?⌄
Use the "Forgot password?" link on the login page to reset it via email.
How do I change my plan?⌄
Go to Settings → Subscription & Billing, and choose a new plan — upgrades apply immediately, downgrades apply at your next billing cycle.