Privacy Policy
Last updated: 18 July 2026
What we collect
| Category | Examples |
|---|---|
| Account information | Name, email, phone, agency/DMC name, city, state, country |
| Business verification (optional) | GSTIN, business registration number, IATA/TAAI/TAFI membership, uploaded documents |
| Booking & marketplace data | Quote requests, itineraries, bookings, reviews you post |
| Payment data | Subscription plan and billing history — full card/bank details are handled by Razorpay or PayPal directly and are not stored by Pumpkino |
| Usage data | Login activity, feature usage, device/browser information |
How we use it
- To operate your account, process quote requests, and run the marketplace.
- To process subscription billing through Razorpay or PayPal.
- To review business verification submissions and display a verified badge where approved.
- To send service communications (trial status, booking updates, verification outcomes) and, where you have opted in, marketing communications.
- To improve the product and investigate misuse, fraud, or disputes.
International data transfer
As Pumpkino expands to agencies and DMCs outside India (UAE, Southeast Asia and beyond), data may be processed or stored in different countries. Where required, we will put appropriate safeguards in place for cross-border transfer.
Data retention
We retain account and booking data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations.
Your rights
You can access, correct, or request deletion of your personal data, and withdraw marketing consent at any time, by contacting us through the Support page. Business verification documents can be updated or resubmitted anytime from your Profile.
Grievance / Data Protection Contact
For privacy questions or to exercise your data rights, reach us via the Support page. (A named Grievance Officer, as may be required under applicable law, should be designated before this policy is published live.)